Overview Return Policy
Custom personalized gift-giving has never been so easy!
We inspect every item again for quality and accuracy before we customize to your specifications and ship to you or someone special!
If there is a quality issue with your order, we respectfully ask that you contact us via email or phone for the fastest most efficient solution.
Please note, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.
We strive for perfection but also realize that everyone makes mistakes (including us!) So please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at firstname.lastname@example.org if you have questions about customization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
NOTE: My Happy Jam also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect My Happy Jam or any of our carriers.. Thank you for understanding.
Contact us at email@example.com for questions related to refunds and returns.